FAQ's
Qalamé – Frequently Asked Questions (FAQs)
🛍 Shopping & Products
1. What type of clothing does Qalamé offer?
We specialize in ethnic wear with a modern touch, including lawn, cotton, and digital prints designed with a minimalist aesthetic.
2. Do you offer stitched or unstitched suits?
Currently, we offer unstitched suits. Stitched collections will be announced soon.
3. How can I know my size?
Each product page has a detailed Size Chart to help you select the right fit.
📦 Orders & Delivery
4. Where can I place an order?
You can shop directly through our website www.qalameofficial.com or via our official Instagram and Facebook pages.
5. Do you offer Cash on Delivery (COD)?
Yes, we provide Cash on Delivery all across Pakistan.
6. How many days does delivery take?
Orders are usually delivered within 4–5 working days, depending on your location.
7. Can I change my order after placing it?
Yes, you can request changes within 12 hours of placing your order by contacting our support team.
🔄 Return & Exchange
8. What is your return & exchange policy?
We offer a flexible exchange policy in case of size issues or defects. Please check our detailed Return & Exchange Policy on the website.
🌍 Shipping
9. Do you ship internationally?
Currently, we ship only within Pakistan. International shipping will be introduced soon.
👤 Account & Login
10. How do I create an account on Qalamé?
Click on the “Sign Up” button on our website. Enter your name, email, password, and delivery details to create your account within minutes.
11. What are the benefits of creating a Qalamé account?
Having an account gives you:
• Faster checkout by saving your details.
• Order tracking in real time.
• Access to your complete order history.
• Wishlist option to save favorites.
• Exclusive member-only discounts.
• Early access to sales & new collections.
• Ability to manage multiple delivery addresses.
• Securely stored payment preferences for convenience.
12. What if I forget my password?
If you forget your password:
• Click “Forgot Password” on the login page.
• Enter your registered email address.
• You’ll receive a reset link in your inbox.
• Create a new password and log in again.
13. Can I update my account details later?
Yes, you can log in anytime and update your name, phone number, email, or shipping address in your account settings.
14. Can I shop without creating an account?
Yes, you can checkout as a Guest. However, creating an account gives you additional benefits like faster checkout, tracking, and exclusive offers.
📞 Support
15. How can I contact Qalamé for help?
You can reach us through:
• Instagram DM: @qalameofficial
• Whatsapp: +92 370 1535734
• Email: official.qalame@gmail.com