Terms & Conditions
Welcome to Qalamé. By shopping with us, you agree to the following terms and conditions. Please read them carefully.
🛍 Orders
• All orders are subject to availability and confirmation.
• Once an order is placed, you will receive a confirmation via SMS/WhatsApp/Email.
• We reserve the right to cancel any order due to unavailability, incorrect details, or payment issues.
💳 Pricing & Payment
• All prices on our website and social media pages are listed in PKR (Pakistani Rupees).
• Prices may change without prior notice due to fabric availability or market fluctuations.
• We accept Cash on Delivery (COD) and Prepaid payments through secure gateways.
🚚 Delivery
• Delivery within Pakistan usually takes 4–5 working days.
• Remote areas may take longer depending on the courier.
• Qalamé is not responsible for delays caused by courier services or unforeseen circumstances (weather, strikes, etc.).
🔄 Returns & Exchanges
• Qalamé offers exchanges in case of defects, wrong size, or incorrect product delivered.
• Refunds are not offered, except in special cases approved by management.
• For detailed terms, please review our Return & Exchange Policy.
❌ Order Cancellations
• Customers can cancel orders within 12 hours of placement.
• Orders that have already been processed or shipped cannot be cancelled.
🔒 Privacy
• All customer information is kept strictly confidential.
• Please read our Privacy Policy for more details.
📢 Use of Content
• All designs, images, and content on Qalamé platforms are the intellectual property of Qalamé.
• Any unauthorized use, reproduction, or distribution is strictly prohibited.
⚖️ Limitation of Liability
• Qalamé is not responsible for any indirect losses, delays, or damages caused by third-party courier services.
• Product colors may slightly vary due to lighting, photography, or screen resolution.
📞 Customer Support
For any questions or concerns, you can reach us at:
• Email: official.qalame@gmail.com
• Instagram DM: @qalameofficial