Privacy Policy

At Qalamé, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you shop with us.

🔒 Information We Collect
• Name, phone number, email address, and delivery address when you place an order or create an account.
• Payment details (only for prepaid orders – processed securely through trusted payment gateways).
• Basic browsing and shopping preferences to improve your experience on our website.

📦 How We Use Your Information
• To process and deliver your orders.
• To update you about your order status.
• To provide customer support and respond to queries.
• To send updates about new collections, offers, and promotions (only if you opt in).
• To improve our website and services based on customer feedback.

🔐 Data Protection
• We never sell, trade, or share your personal information with unauthorized third parties.
• All data is stored securely and accessed only for order fulfillment and customer support.
• Payment information is encrypted and processed through secure payment gateways.

📧 Marketing & Communication
• You may receive promotional messages (email/SMS/WhatsApp) if you subscribe.
• You can unsubscribe anytime by following the instructions in the message.

👤 Your Rights
• You have the right to access, update, or request deletion of your personal data by contacting our support team.

📞 Contact Us

For privacy-related concerns, you can reach us at:
• Email: official.qalame@gmail.com
• Instagram DM: @qalameofficial